Return & Refund Policy
We aa a Chinese Peptides Supplier, customer satisfaction is important to us. We are committed to providing high-quality products and dependable service. Please read our Return & Refund Policy carefully before placing an order.
Order Inspection
We encourage customers to inspect their order immediately upon delivery. If your shipment arrives damaged, incomplete, or incorrect, please contact our customer support team within 48 hours of receiving your package.
To help us resolve your request promptly, please provide:
- Your order number
- Clear photos of the product and packaging
- A description of the issue
- Any relevant shipping documentation
Returns
Due to the nature of our products and to maintain product integrity and quality, we generally do not accept returns of products that have been shipped and delivered.
Returns may only be considered if:
- You received the wrong product.
- The product arrived damaged during transit.
- The product is defective upon arrival.
- The shipment is incomplete due to our error.
All return requests must receive prior authorization from our customer support team. Unauthorized returns will not be accepted.
Refund Eligibility
Refunds may be approved under the following circumstances:
- The incorrect product was shipped by our team.
- The product was damaged during shipping.
- The order cannot be fulfilled due to inventory limitations.
- The package is officially confirmed as lost by the shipping carrier.
Approved refunds will be issued using the original payment method.
Non-Refundable Items
Refunds cannot be provided for:
- Orders where an incorrect shipping address was provided by the customer.
- Delays caused by customs inspections or import procedures.
- Packages refused by the customer.
- Products that have been opened, used, altered, or improperly stored after delivery.
- Orders delayed because of weather conditions, public holidays, transportation disruptions, or other events beyond our control.
Order Cancellation
Orders may be canceled before processing and shipment.
Once an order has entered production, packaging, or has been dispatched to the shipping carrier, it can no longer be canceled.
If you wish to cancel your order, please contact us as soon as possible.
Shipping Issues
We work with reliable international courier companies to ensure secure worldwide delivery. While we carefully package every shipment, delivery times may vary depending on destination, customs clearance, and local regulations.
If your shipment is delayed, our customer support team will work with the courier to assist in tracking your package.
Damaged or Incorrect Orders
If you receive a damaged or incorrect shipment, please notify us within 48 hours of delivery.
After reviewing your claim, we may offer one of the following solutions:
- Replacement product
- Partial refund
- Full refund (where applicable)
- Store credit for future purchases
The appropriate solution will depend on the circumstances of the claim.
Wholesale Orders
Wholesale and bulk orders may be subject to separate return and refund terms agreed upon before purchase. Customers placing wholesale orders are encouraged to review these terms with their sales representative before confirming an order.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact our customer support team.
We are committed to responding promptly and working toward a fair resolution for every customer inquiry.